Overview
PayFlow is committed to being transparent about how we collect, use, and protect your data. This page summarises our data practices as required by the Google Play Data Safety section.
Data We Collect
- Phone number — used for account registration and login.
- Email address — optional; used for account recovery and communications.
- Name — displayed on your profile and in transaction records.
- Transaction history — bills submitted and cashback earned/redeemed at shops.
- Shop codes — identifies the shops you are linked to.
How We Use Your Data
- To create and manage your account.
- To process cashback rewards and redemptions.
- To display your transaction history and balance.
Data Sharing
- With shops you transact with — your name and limited transaction details are shared with the shopkeeper when you submit a bill.
- With service providers — we use Firebase for user authentication. This provider processes authentication data on our behalf under its own privacy policy.
- With authorities — we may disclose data when required by law.
- We do not sell your data to third parties.
Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account at any time by contacting support.
Security
Passwords are stored using strong one-way hashing (scrypt). All data is transmitted over HTTPS. We implement reasonable technical and organisational measures to protect your data.
Your Rights
- Access — request a copy of your personal data.
- Correction — update incorrect information via the app's profile settings.
- Deletion — request deletion of your account and associated data by contacting our support team.
How to Request Data Deletion
To request deletion of your account and data, contact our support team through the Support section in the PayFlow app. We will acknowledge your request and process it in a timely manner.
Contact
For data-related enquiries, contact us at care@payflow.co.in or through the Support section in the PayFlow app.